Privacy Policy
This Privacy Policy explains how Time Digital Care (“TDC“, “we“, “us“, or “our“) collects, uses, discloses, and safeguards personal information when you visit timedigitalcare.com (the “Site“), contact us, or use our services, including Social Media Marketing, SEO, Google Ads, Content Marketing, and 3D Animation (collectively, the “Services“). By using our Site or Services, you agree to the practices described in this Policy.
1. Who We Are & Contact Details
Controller: Time Digital Care
Website: https://timedigitalcare.com
Email: team.timedigitalcare@gmail.com
Phone: +880-1772 495000
Postal Address: Suite # 1217 (Lift-11), Shah Ali Plaza, Mirpur-10, Dhaka-1216, Bangladesh
2. Scope & Roles
- For personal data we collect via our Site, inquiries, and marketing, TDC is the data controller.
- For personal data we process on behalf of clients (e.g., ad audiences, CRM exports, creative assets), TDC acts as a data processor/service provider under our contract and, where applicable, a Data Processing Addendum (DPA).
3. Information We Collect
a) You Provide to Us
- Contact details (name, company, job title, email, phone)
- Account details (if you create an account/portal)
- Project briefs and content (text, images, video, 3D assets)
- Billing details and necessary payment information (processed by third‑party payment providers)
- Communications (emails, chat, WhatsApp, support tickets)
- Event/webinar registrations and survey responses
b) Collected Automatically
- Device and usage data (IP address, browser type, OS, pages viewed, timestamps)
- Cookies, pixels, tags, and similar technologies (see Cookies & Tracking)
- Approximate location inferred from IP
c) From Third Parties
- Advertising and analytics partners (e.g., campaign performance data)
- Social media platforms (if you interact with our pages or connect your account)
- Public sources and lead generation providers compliant with applicable law
We do not intentionally collect sensitive personal data via the Site. Please do not submit such data unless necessary for the Services and requested via a secure channel.
5. How We Use Personal Information
- Provide, operate, and improve the Site and Services
- Respond to inquiries, provide quotes, proposals, and customer support
- Plan, create, and deliver marketing/creative/3D projects
- Set up and optimize campaigns (e.g., SEO, Google Ads, social media)
- Measure performance, generate reports, and provide insights
- Personalize content and advertising, including retargeting
- Detect, prevent, and investigate security incidents and fraud
- Comply with legal obligations and enforce agreements
6. Legal Bases (EEA/UK)
Where GDPR/UK GDPR applies, we rely on one or more of the following legal bases:
- Consent (e.g., non‑essential cookies, certain marketing communications)
- Contract (to perform a contract or take steps at your request before entering a contract)
- Legitimate Interests (e.g., improving Services, network security, B2B marketing) balanced against your rights and freedoms
- Legal Obligation (e.g., tax, accounting, compliance)
You may withdraw consent at any time where consent was the legal basis.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, including to comply with legal, accounting, or reporting requirements, and then securely delete or anonymize it.
9. Security
We implement reasonable technical and organizational safeguards to protect personal information (e.g., encryption in transit, access controls, least‑privilege permissions). However, no method of transmission or storage is 100% secure.
10. International Data Transfers
If you access the Site or we process data outside your country, your information may be transferred to and processed in jurisdictions with different data protection laws. Where required, we use lawful transfer mechanisms (e.g., Standard Contractual Clauses) and implement appropriate safeguards.
11. Your Privacy Rights
Your rights depend on your residence and applicable law. Subject to exceptions, you may have the right to:
- Access the personal data we hold about you
- Correct inaccurate or incomplete data
- Delete your data
- Restrict or object to processing (including direct marketing)
- Portability of certain data
- Withdraw consent where processing is based on consent
California (CCPA/CPRA): You may also have the right to know categories/specific pieces of personal information, delete, correct, and opt‑out of the sale or sharing of personal information for cross‑context behavioral advertising. We do not discriminate for exercising your rights.
How to Exercise: Email team.timedigitalcare@gmail.com with the subject “Privacy Request” and include your name, jurisdiction, and request type. We may verify your identity and will respond within the timeframe required by applicable laws.
Opt‑Out of Sharing/Targeted Ads: Use the Site’s Cookie Preferences (if available), platform settings (e.g., Google Ad Settings), or email us.
12. Advertising & Analytics Partners
We may use tools such as Google Analytics 4, Google Ads, and Google Tag Manager to measure and improve performance and advertising effectiveness. These tools may set cookies or read device identifiers to collect usage data.
- Google Ads Preferences: https://adssettings.google.com
- Google Analytics Opt‑Out Add‑On: https://tools.google.com/dlpage/gaoptout
14. Children’s Privacy
Our Site and Services are not directed to children under 13 (or higher age where required by local law). We do not knowingly collect personal data from children. If you believe a child has provided us data, contact us to request deletion.
15. Client Data & Data Processing Addendum (DPA)
When we process personal data on behalf of clients (e.g., ad audience lists, website analytics data integrated via our tools), we do so under the client’s instructions and subject to our contract and DPA. Clients are responsible for providing required notices and obtaining consents from their end users where applicable.
To request a copy of our DPA, contact team.timedigitalcare@gmail.com.
16. Changes to This Policy
We may update this Policy from time to time. The “Effective Date” above indicates when it was last revised. Material changes will be posted on this page and, where appropriate, notified to you.
17. How to Contact Us
If you have questions about this Policy or our privacy practices, contact:
Email: team.timedigitalcare@gmail.com
Postal: Time Digital Care, Suite# 127, Shah Ali Plaza, Mirpur-10, Dhaka-1216, Bangladesh.
18. Jurisdiction‑Specific Notices (Summary)
- EEA/UK: You have rights under GDPR/UK GDPR as outlined above. You may lodge a complaint with your local supervisory authority.
- California: You have rights under CCPA/CPRA as outlined above. You may use an authorized agent to submit requests.
- Other Regions: Depending on your location, you may have similar rights. We will honor valid requests as required by law.
13. Social Media & Third‑Party Links
Our Site may include links to third‑party sites or social features (e.g., Facebook, LinkedIn, YouTube). Your interactions with those platforms are governed by their privacy policies. We are not responsible for third‑party practices.